Miracle Communications was founded in 2009 and developed into a leading provider of high quality Business Process Outsourcing (BPO) solutions based on integrity, excellent delivery and successful partnerships.
Operating from Durban on the east coast of South Africa; we deliver customised call centre based direct marketing and customer care solutions for global brands.
Our highly skilled and motivated sales teams, combined with leading edge communications technology, enables us to deliver a cost effective high quality sales channel for our global clients that grows their revenue and creates great relationships with new and existing customers.
A world-class telecommunications infrastructure combined with access to highly skilled and motivated sales and customer care teams with excellent communication skills enables us to continually deliver more value to our clients.
Customer Retention And Upselling
Customer Data Validation
Helpdesk And Remote Reception
Our partnership with Miracle Communications has transformed our business model. We were doubtful at first, but they deliver outstanding sales conversion rates day in and day out, whilst ensuring an exceptional customer experience. Their obsession with quality and doing business honestly is an outstanding feature of our partnership. With a can do attitude, they are highly responsive to our needs. There is no doubt that they give us a unique and significant competitive edge.
Outsourcing our sales and customer care to Miracle Communications has been the best decision we have ever made. They provide a fully managed high quality service and treat our customers just like their own.
"Miracle Communications believes in the power of a partnership. It feels like joining a team of people who are as interested in your dream as you are, and those are the best sort of partnerships."