Miracle Communications is an owner managed, emerging business, supporting some of the world’s leading brands with innovative B2B and B2C solutions. As a member of the Global CXP Group, our goal is to operate as a seamless and completely integrated extension of your business in SA. This tried and tested approach has already delivered an excellent customer experience to our existing clients.
Operating out of the heart of Umhlanga amongst Durban’s top tier BPO’s, our highly skilled sales team and state of the art 250 seat contact center delivers a cost-effective, high-quality sales channel for our global clients.
Fanatical about the quality of our customer experience, at Miracle Communications we believe that the success of our business hinges on our ability to deliver an outstanding customer experience on every call.
Customer Retention And Upselling
Customer Data Validation
Helpdesk And Remote Reception
Our partnership with Miracle Communications has transformed our business model. We were doubtful at first, but they deliver outstanding sales conversion rates day in and day out, whilst ensuring an exceptional customer experience. Their obsession with quality and doing business honestly is an outstanding feature of our partnership. With a can do attitude, they are highly responsive to our needs. There is no doubt that they give us a unique and significant competitive edge.
Outsourcing our sales and customer care to Miracle Communications has been the best decision we have ever made. They provide a fully managed high quality service and treat our customers just like their own.
"Miracle Communications believes in the power of a partnership. It feels like joining a team of people who are as interested in your dream as you are, and those are the best sort of partnerships."